Strength. Care. Growth

A1 Competence Delivery Center is a vital component of A1’s telecommunications business. Acting as an expertise hub, CDC is dedicated to delivering a full range of high-quality IT, network, financial and other services to support A1’s operations across all OpCos, independent of location.

Using the power of being OneGroup and leveraging synergies, CDC enables transparency of resources, key skills and knowledge expansion and personal career growth opportunities’ enhancement, paired with job stability.

You will know we are the right place for you, if you are driven by:

• Opportunities to learn and build your career.

• Meaningful work in a stable and fast-paced company.

• Diversity of people, projects, and platforms.

• A supportive, fun, and inspiring place to work.

Role Overview:

Leads the maintenance and continuous improvement of supported systems to ensure availability, performance, and compliance. Coordinates incidents, changes, and collaboration with teams and vendors to maintain efficient and reliable operations.

Role insights:

• Leading and coordinating the maintenance, administration, and enhancement of systems.
• Driving improvements by identifying technical gaps and optimizing configurations and program logic.
• Collaborating with external vendors and service providers on ongoing projects.
• Executing and overseeing operational support activities in line with contractual obligations.
• Ensuring systems operate within required parameters (availability, performance, capacity).
• Coordinating tasks aligned with business requirements for supported systems.
• Responding to and resolving issues in applications or servers delivering 24/7 services in line with agreed SLAs/OLAs.
• Providing detailed analysis during critical incidents, including preventive recommendations.
• Coordinating system changes following Incident, Problem, Change, and Release management processes and applicable SOX controls.
• Escalating issues to higher support levels when necessary.
• Delivering regular or on-demand reports on system status and performance.
• Maintaining up-to-date documentation and creating operational guides for Level 1 and Level 2 teams.

We’ll know you can make it if you have:

• Proven background in working within multi-country environments and collaborating with diverse teams.
• Demonstrated people management capabilities, both through direct leadership and lateral coordination.
• Well-developed problem-solving skills with the ability to identify, analyze, and resolve complex issues.
• Capability to evaluate challenges and deliver effective, structured solutions.
• Strong communication skills enabling clear interaction with both technical and non-technical stakeholders.
• Solid understanding of IT services, infrastructure components, and operational processes.
• Analytical mindset combined with a structured approach to tasks and incident handling.
• Hands-on exposure to service, project, or business process management platforms.
• Familiarity with SOX requirements and involvement in internal or external audit activities.

Nice to have:

• Experience working with SLA/KPI-based support environments.
• Knowledge of ITIL best practices (certification is a plus).
• Understanding of CI/CD processes and tools.
• Experience onboarding, mentoring, or training new colleagues.
• Ability to propose improvements that enhance operational efficiency and team performance.
• Knowledge of security standards and compliance frameworks.

Our gratitude for the job done will be eternal, but we’ll also offer you:

•  Valuable experience in one of the fastest-growing and most innovative industries.
•  Challenging assignments with strong opportunities for personal and professional growth in a multinational environment.
•  Hybrid working model supporting a healthy work-life balance.
•  Thousands of online and in-person Learning opportunities for you to grow.
•  Modern, open, and friendly work environment that fosters continuous learning and the development of both technical and soft skills.
•  Special employee tariffs and a wide range of attractive employee benefits.

If you have any questions,  please do not hesitate to contact Nadia Georgieva.