What you do

Lead and manage the applications support team to ensure high-quality service delivery

Oversee daily operations related to application monitoring, issue resolution, and user support

Ensure system availability, performance, and reliability across supported applications

Manage incident, problem, and change processes following IT service management best practices (e.g., ITIL)

Coordinate with infrastructure, development, cybersecurity, and business teams to resolve complex issues

Maintain application support documentation, procedures, and knowledge base resources

Monitor service-level agreements (SLAs) and key performance indicators (KPIs)

Plan upgrades, patches, and maintenance activities with minimal business disruption

Identify opportunities for process improvement and automation within application support

Manage vendor relationships and third-party application providers when applicable

Ensure compliance with internal policies, security standards, and regulatory requirements

Support business continuity and disaster recovery planning for supported systems

What you offer

Bachelor’s degree in Information Technology, Computer Science, or related field

5+ years of experience in application support or IT operations

2+ years of experience in a leadership or supervisory role

Strong knowledge of enterprise applications and support environments

Familiarity with ticketing systems and monitoring tools

Strong troubleshooting and analytical skills